Marco Julius Andreas Bakkara, and Mashelina Mashelina. “Confidence-Gated Semantic Retrieval for Indonesian Customer-Service Intent Classification”. JOMLAI: Journal of Machine Learning and Artificial Intelligence 5, no. 3 (September 29, 2026): 142–152. Accessed November 3, 2026. https://journal.literasisains.id/index.php/jomlai/article/view/9547.