Tingkat Kepuasan Pasien Rawat Jalan Terhadap Mutu Pelayanan Kesehatan Di Unit Poli Umum Puskesmas Bolou Kecamatan Sabu Timur Tahun 2023

Authors

  • Heni Bangngu Dimu Universitas Nusa Cendana

DOI:

https://doi.org/10.55123/sehatmas.v3i1.2754

Keywords:

General Poly, Health Services, Outpatient, Patient Satisfaction

Abstract

Patient satisfaction embodies patient loyalty to health services that can provide maximum service quality. Calculating the level of patient satisfaction is an indicator of the quality of health services. The total number of outpatients visiting the Bolou Community Health Center in 2020 was 6,477, in 2021 there were 3,571, in 2022 there were 1,834 and in 2023 there were 3,970. This shows that over the last four years patients visiting the Bolou Community Health Center have decreased. The decline that occurred in the level of outpatient satisfaction in the General Poly Unit was 42% in 2021, 35% in 2022, and 27% in 2023. To find out the description of outpatient satisfaction in the General Poly Unit which includes the dimensions of tangible, reliability, responsiveness, assurance and empathy, this research was conducted. The type of research used is quantitative research with a descriptive design where this research is carried out with the aim of describing an objective condition. The population in this study was all outpatients at the General Polyclinic in 2023, totaling 3,970 patients. The sample in this research was an accidental sampling technique, namely 94 samples. The questionnaire measuring tool is the instrument in this research. Univariate analysis is the analysis used in research. research results, the description of the tangible aspect with the most indicator achievements expressed satisfaction (70.2%), the description of the reliability aspect with the most indicator achievements expressed satisfaction (58.5%), the description of the responsiveness aspect with the most indicator achievements expressed dissatisfaction (52.1%) , the description of the assurance aspect with the most indicator achievements expressed satisfaction (61.7%), the description of the empathy aspect with the most indicator achievements expressed satisfaction (53.2%).

Downloads

Download data is not yet available.

References

Anivista, Sisilia. 2023. Tingkat Kepuasan Pasien Terhadap Layanan Rawat Jalan Di Poli Umum Puskesmas Naikliu Kecamatan Amfoang Utara Kabupaten Tahun 2021, Upt Perpustakaan Undana, Skripsi

Baboi, D.J. 2018. Kepuasan Pasien Terhadap Layanan Puskesmas Reformasi Oesapa Kota Kupang Setelah Direformasi. Universitas Nusa Cendana, Fakultas Kesehatan Masyarakat, Skripsi.

BPS Kecamatan Sabu Timur, Kecamatan Sabu Timur Dalam Angka 2018 s/d 2021 Kecamatan Sabu Timur

Ganggut, Emilius K.J. 2023. Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Di Laboratorium Rumah Sakit Umum Daerah Dr Ben Mboy. Upt Perpustakaan Undana:Skripsi

Kementerian Kesehatan. (2023). Profil Puskesmas Bolou.

Permenkes. RI. 2019. Peraturan Menteri Kesehatan Indonesia Nomor 43 Tahun 2019 Tentang Pusat Kesehatan Masyarakat. Jakarta: Kementerian Kesehatan Republik Indonesia

Lawan, Karolina. 2022. Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Kefarmasian Di UPT Puskesmas Oesapa Kota Oesapa Kota Kupang Tahun 2020. Upt Perpustakaan Undana, Skripsi

Notoatmodjo, S. 2012. Metodologi Penelitian Kesehatan. Jakarta: Rineka Cipta.

Runesi, Debi M. 2023. Kajian Tingkat Kepuasan Pasien Rawat Jalan Terhadap Mutu Pelayanan Di Puskesmas Pakubaun Kecamatan Amarasi Timur Tahun 2022. Universitas Nusa Cendana, Skripsi

Sanam, Henny. 2022. Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Di Poli Umum Puskesmas Nulle Kecamatan Amanuban Barat. Universitas Nusa Cendana Kupang, Skripsi

Downloads

Published

2024-01-28

How to Cite

Heni Bangngu Dimu. (2024). Tingkat Kepuasan Pasien Rawat Jalan Terhadap Mutu Pelayanan Kesehatan Di Unit Poli Umum Puskesmas Bolou Kecamatan Sabu Timur Tahun 2023. SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat, 3(1), 24–31. https://doi.org/10.55123/sehatmas.v3i1.2754