RAZAK, Muhammad Rais Rahmat; PRIMA ADI LAKSANA; ERFINA, Erfina. Evaluasi Pengalaman Pengguna dalam Layanan Buku Pelaut Online: Pendekatan Customer Experience Mapping di KSOP Kelas III Parepare. SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora, [S. l.], v. 4, n. 3, p. 644–653, 2025. DOI: 10.55123/sosmaniora.v4i3.5347. Disponível em: https://journal.literasisains.id/index.php/sosmaniora/article/view/5347. Acesso em: 16 feb. 2026.