Sri Febdarina et al. 2025. Peranan Guest Relation Officer dalam Meningkatkan Kepuasan Tamu di Hotel Grand Elite Pekanbaru . TOBA: Journal of Tourism, Hospitality, and Destination. 4, 4 (Nov. 2025), 533–548. DOI:https://doi.org/10.55123/toba.v4i4.6813.