DENDY ROSMAN; MUHAMMAD ROJALI. Smart Service Interactions in Hospitality: Factors Influencing Customer Switching Intention to Chatbots. TOBA: Journal of Tourism, Hospitality, and Destination, [S. l.], v. 5, n. 1, p. 25–33, 2026. DOI: 10.55123/toba.v5i1.7620. Disponível em: https://journal.literasisains.id/index.php/toba/article/view/7620. Acesso em: 16 feb. 2026.