Analisis Kualitas Pengelolaan Mutu Pelayanan Pendaftaran Pasien di Instalasi Rawat Inap Rumah Sakit Santa Elisabeth Medan

Authors

  • Jetslin Simbolon STIKes Santa Elisabeth Medan
  • Selviani Damayanti Sipayung STIKes Santa Elisabeth Medan

DOI:

https://doi.org/10.55123/sehatmas.v1i4.937

Keywords:

Service Quality, Patient Registration, Inpatient Institution

Abstract

Inpatient services are non-structural service units that provide facilities and organize individual health service activities which include observation, diagnosis, treatment, nursing and medical rehabilitation. Inpatient registration (TPPRI) is the responsible part of the data and information of patients to be hospitalized. Hospitalization is the maintenance of hospital health where the patient stays for at least one day based on referrals from the implementation of other health services. This study aims to find out how the flow of processing the quality of patient registration services at the Inpatient Installation at Santa Elisabeth Hospital Medan. This study aims to find out how the flow of processing the quality of patient registration services at the Inpatient Installation at Santa Elisabeth Hospital Medan. This study is a qualitative descriptive study using purposive sampling, and collected 17 informants, namely 10 inpatients, 3 medical record services, 4 inpatient registration officer service staff at Santa Elisabeth Hospital Medan. Inpatient installation is one of the clinical services that serves patients who have to be treated for one day or more. The assessment of the success rate of services in health services is usually seen from various aspects, namely the level of utilization of facilities, quality and level of service efficiency. Some standard indicators related to health services that are monitored include bed utilization (Bed Occupancy Rate / BOR), average length of stay (LOS), average bed turn over (BTO), and percentage of discharged patients who died ≥ 48 hours of treatment (Net Death Rate/ NDR).

Downloads

Download data is not yet available.

References

Budi Kristiawan, A., Rachmani, E., & Kurniadi, A. (2013). Sistem Informasi Pelayanan Pendaftaran Pasien Rawat Inap Di Puskesmas Kunduran Kabupaten Blora. Jurnal Visikes, 12, 1–15.

Kualitas, H., Rawat, P., & Dengan, I. (N.D.). Relationship Quality Hospitalized Services With Interest In. 40–49.

Munawarah, Fitriani, A. D., & Jamaluddin. (2020). Analisis Mutu Pelayanan Poliklinik Rawat Jalan Di Rumah Sakit Ibu Dan Anak Harapan Medika Ujungbatu Rokan Hulu Riau Tahun 2019. Jurnal Kesehatan Cehadum, 2(2), 19–30.

Rnández, S. R., Castro Morales, L. G., & Maldonaarciniegas Paspuel, O. G., Álvarez Hedo Gudiño, C. W. (2021). Inte- Ligencia Emocional En Estudiantes De La Universidad Autónoma De Los Andes. Revista Conrado, 17(78), 127-133. (2021). No Title. Analisis Pengolahan Mutu Pelayanan Administrasi Loket Pendaftaran Pasien Di Instalasi Rawat Jalan Rumah Sakit Umum Daerah Kab.Sinjai Tahun 2021 6.

Rnández, S. R., Castro Morales, L. G., & Maldonaarciniegas Paspuel, O. G., Álvarez Hedo Gudiño, C. W. (2021). Inte- Ligencia Emocional En Estudiantes De La Universidad Autónoma De Los Andes. Revista Conrado, 17(78), 127-133. (2021). No Analisis Kualitas Pelayanan Pendaftaran Terhadap Kepuasan Pasien Rawat Inap Di Rsud Dr. R Soedjono Selongtitle. 6.

Rsud, D. I., & Surakarta, M. (2022). Tinjauan Alur Prosedur Pendaftaran Pasien Rawat Inap. 272–275.

Shabrina, L. M. (2021). Jurnal Basicedu. Jurnal Basicedu, 6(1), 916–924.

Sorong, K., Ilmu, F., Dan, S., Politik, I., & Sorong, U. M. (2018). Jurnal Noken , Volume 4 ( 1 ) Halaman 1-11 2018. 4(1), 1–11.

Sugiarto, P., Aprilistiyani, D. W., & Yudianti, S. A. (2020). Analisis Hubungan Persepsi Tentang Mutu Pelayanan Rekam Medis Dengan Tingkat Kepuasan Di Rumah Sakit. Jurnal Rekam Medis Dan Informasi Kesehatan, 3(2), 91–98. Https://Doi.Org/10.31983/Jrmik.V3i2.6433

Sulfiah, A. (2020). Kualitas Pelayanan Rawat Inap Rumah Sakit Umum. 169–177.

Adhani. A . (2013). Pengaruh Kebutuhan Aktualisasi Diri Dan Beban Kerja Terhadap Prestasi Kerja. Jurnal Ilmu Manajemen, Vol. 01, No.04.

Adisty Archi Artamevia Putri, Badrul Munif, Fransiska Erna D, Aulia Amalia, Ayu Ratna Ningrum, Arum Fatmawati, Ajeng Sri Rejeki, Clarisa Artiga Wardani, Awaliah Tri W, Derisca Tiara Patricia, & Al Waridlatul Na’imah. (2021). Pengalaman Orang Tua dalam Merawat Anak Berkebutuhan Khusus : Literature Review. PROFESSIONAL HEALTH JOURNAL, 3(1), 19-25. https://doi.org/10.54832/phj.v3i1.171

Downloads

Published

2022-10-29

How to Cite

Jetslin Simbolon, & Selviani Damayanti Sipayung. (2022). Analisis Kualitas Pengelolaan Mutu Pelayanan Pendaftaran Pasien di Instalasi Rawat Inap Rumah Sakit Santa Elisabeth Medan. SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat, 1(4), 591–599. https://doi.org/10.55123/sehatmas.v1i4.937

Issue

Vol. 1 No. 4 (2022): Oktober 2022

Section

Articles

License

Copyright (c) 2022 Jetslin Simbolon, Selviani Damayanti Sipayung

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Hak cipta pada setiap artikel adalah milik penulis.
Penulis mengakui bahwa SEHATMAS (Jurnal Ilmiah Kesehatan Masyarakat) sebagai publisher yang mempublikasikan pertama kali dengan lisensi Creative Commons Attribution 4.0 International License.
Penulis dapat memasukan tulisan secara terpisah, mengatur distribusi non-ekskulif dari naskah yang telah terbit di jurnal ini kedalam versi yang lain, seperti: dikirim ke respository institusi penulis, publikasi kedalam buku, dan lain-lain. Dengan mengakui bahwa naskah telah terbit pertama kali pada SEHATMAS (Jurnal Ilmiah Kesehatan Masyarakat).