Perbedaan Kepuasan Pasien berdasarkan Sistem Pendaftaran Online dan Langsung di Rumah Sakit YPK Mandiri Jakarta Pusat

Authors

  • Tazkia Ghalliya Salsabilla Universitas Esa Unggul
  • Nanda Aula Rumana Universitas Esa Unggul
  • Dina Sonia Universitas Esa Unggul
  • Muniroh Muniroh Universitas Esa Unggul

DOI:

https://doi.org/10.55123/insologi.v2i5.2755

Keywords:

Differences in Patient Satisfaction, Online Registration system, Direct Registration Systems

Abstract

Patient satisfaction is a level of feeling of a patient that arises as a result of the health service performance results obtained by the patient after comparing with what is felt. Online registration is a registration process that has the function of being able to serve patients online using a particular website or application. Direct registration is an initial process of service that is carried out at the place of registration at a hospital or health facility and meets in person by officers. Satisfaction can occur because of differences in registration systems. The research method used is inferential analysis with a quantitative approach and the chi square test using the SPSS application. The results of the characteristics of the respondents in this study were young respondents, female, S1/D4 education, private employees, and an average income of > Rp.4,901,798. Online registrants amounted to 91 or 74.4%, and on-line registrants amounted to 101 or 52.6%. In the online registration system, 80 or 87.90% of patients were satisfied and 11 or 12.10% dissatisfied. At direct registration, 73 or 72.30% of patients were satisfied and 28 or 27.70% dissatisfied. The number of patient satisfaction based on the online and direct registration system, namely satisfied as many as 153 or 79.7% of patients were dissatisfied 39 or 20.3%. From the results of the chi square test, the result was p = 0.007, which means that there are differences in patient satisfaction based on the online and direct registration systems. In addition, the results obtained were 0R = 2.79, which means that online registration patients are 2.79 times more satisfied than direct registration patients.

Downloads

Download data is not yet available.

References

Gultom, S. P., & Sihotang, A. (2019). Analisa Kebutuhan Tenaga Rekam Medis Wisn Di Bagian Pendaftaran Rumah Sakit Umum Haji Medan Tahun 2018. Jurnal Ilmiah Perekam Dan Informasi Kesehatan Imelda, 4(1), 524–532.

Handayani, S. (2016). Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan Di Puskesmas Baturetno. Profesi (Profesional Islam) : Media Publikasi Penelitian, 14(1), 42.

Hidayati, E. (2019). Perbedaan Tingkat Kepuasan Pelanggan Terhadap Sistem Pendaftaran Online dan Sistem Pendaftaran Langsung di Instalasi Rawat Jalan RSUP Dr. Sardjito Yogyakarta. Alma Ata University.

Indonesia, P. (2009). UU NO. 44 tahun 2009. Journal of Real Estate Finance and Economics, 23(1), 77–100.

Indonesia, P. (2022). Permenkes 18 tahun 2022 ttg satu data kesehatan. הארץ, 8.5.2017, 2003–2005.

Kedwan, F. H., Komputer, S., & Road, G. C. (2017). Sistem Pendaftaran Online Pasien : Kelayakan dan Persepsi. 90–95.

Kemenkes RI, 2022. (2022). Permenkes no. 24 tahunn 2022 ttg rekam medis. Menteri Kesehatan Republik Indoneisa, 1–20.

N. Rumana, L Sitoayu, R., & Al, N. (2020). Aplikasi SPSS untuk Analisis Data Kesehatan : Bonus Analisis Data dengan SEM. NEM.

Rumana, N. A., Apzari, E. I., Dewi, D. R., Indawati, L., & Yulia, N. (2020). Penerimaan Pasien Terhadap Sistem Pendaftaran Online Menggunakan Technology Acceptance Model di RSUP Fatmawati. Faktor Exacta, 13(1), 44.

Sari, D. P., & Harmawan, A. (2012). Dengan Metode Servqual Dan Triz ( Studi Kasus Di Rs Muhammadiyah Roemani ). Universitas Diponegoro Semarang, VII(2), 95–104.

Sugiyono, D. (2013). Metode Penelitian Kuantitatif, Kualitatif, dan Tindakan.

Wahyuni, Siti; Siswati; Fannya Puteri, Rumana, N. A. (2015). Kepuasan Pasien BPJS PBI Terhadap Pelayanan Pendaftaran Rawat Jalan di RSUD Koja. Paper Knowledge . Toward a Media History of Documents, 3(April), 49–58.

Downloads

Published

2023-10-28

How to Cite

Tazkia Ghalliya Salsabilla, Nanda Aula Rumana, Dina Sonia, & Muniroh, M. (2023). Perbedaan Kepuasan Pasien berdasarkan Sistem Pendaftaran Online dan Langsung di Rumah Sakit YPK Mandiri Jakarta Pusat. INSOLOGI: Jurnal Sains Dan Teknologi, 2(5), 1003–1008. https://doi.org/10.55123/insologi.v2i5.2755

Issue

Vol. 2 No. 5 (2023): Oktober 2023

Section

Articles

License

Copyright (c) 2023 Tazkia Ghalliya Salsabilla, Nanda Aula Rumana, Dina Sonia, Muniroh Muniroh

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Hak cipta pada setiap artikel adalah milik penulis.
Penulis mengakui bahwa INSOLOGI (Jurnal Sains dan Teknologi) sebagai publisher yang mempublikasikan pertama kali dengan lisensi Creative Commons Attribution 4.0 International License.
Penulis dapat memasukan tulisan secara terpisah, mengatur distribusi non-ekskulif dari naskah yang telah terbit di jurnal ini kedalam versi yang lain, seperti: dikirim ke respository institusi penulis, publikasi kedalam buku, dan lain-lain. Dengan mengakui bahwa naskah telah terbit pertama kali pada INSOLOGI (Jurnal Sains dan Teknologi).