Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Perusahaan Rh Interior

Authors

  • Miko Politeknik Cendana
  • Dewi Anggraini Politeknik Cendana
  • A. Mahendra Universitas Katolik Santo Thomas Medan
  • Fauzi A.M. Hutabarat Sekolah Tinggi Ilmu Manajemen Sukma

DOI:

https://doi.org/10.55123/sosmaniora.v1i2.581

Keywords:

Service Quality, Customer Satisfaction, Service

Abstract

Service quality is a criterion for a company in terms of providing services that have a direct impact on satisfaction according to their needs and desires. While customer satisfaction is a feeling of pleasure or disappointment of someone who appears after seeing the performance of an item or service offered by a party. The purpose of service quality itself is to foster consumer confidence in the products or services offered so that customers feel that all their needs are cared for, and to avoid demands/complaints from customers. The formulation of the problem in this study, "How big is the influence of service quality on customer satisfaction of RH Interior company?". The aim of this research is to find out how much influence the company's service quality (RH Interior) has on customer satisfaction. The research method used is descriptive qualitative

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References

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Published

2022-06-29

How to Cite

Miko, Dewi Anggraini, A. Mahendra, & Fauzi A.M. Hutabarat. (2022). Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Perusahaan Rh Interior. SOSMANIORA: Jurnal Ilmu Sosial Dan Humaniora, 1(2), 240–245. https://doi.org/10.55123/sosmaniora.v1i2.581

Issue

Vol. 1 No. 2 (2022): Juni 2022

Section

Articles

License

Copyright (c) 2022 Miko, Dewi Anggraini, A. Mahendra, Fauzi A.M. Hutabarat

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.